Privacy Policy

RapidsServe (“we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and protect information when you visit rapidsserve.com or contact us for plumbing service.

Information we collect

We may collect information you choose to give us, including:

• Name, phone number, and a description of your plumbing issue when you use our request-service form
• Information you share when you call 1-844-6RAPIDS (1-844-672-7437)
• Service address and job details needed to schedule, perform, and follow up on plumbing work
• Your mobile number and SMS opt-in consent if you agree to receive text messages from us

Our website host and related tools may also collect standard technical information, such as your IP address, browser type, and pages visited, to operate and secure the site.

How we use information

We use this information to respond to service requests, schedule and complete plumbing work, communicate about your job, and improve our service. We do not sell your personal information.

Text messages (SMS)

RapidsServe may send and receive text messages from our business phone system (Ooma) so we can communicate with you about plumbing service. These messages may include appointment confirmations, scheduling, arrival or delay updates, quotes, and replies to questions you send us.

We obtain your consent to text you when you provide a mobile number on our website, by phone, or in person and agree to receive SMS messages. Message frequency varies. Message and data rates may apply. Consent to receive texts is not required as a condition of requesting or receiving plumbing service.

To opt out of text messages, reply STOP to any message. You will receive a confirmation, and we will stop sending SMS to that number. For help, reply HELP or call 1-844-6RAPIDS (1-844-672-7437). You can opt back in by requesting texts again or replying START or YES.

We use service providers such as Ooma to send and receive text messages. They process your phone number only as needed to deliver those messages.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Sharing

We may share information with service providers who help us operate our business (for example, phone, hosting, Ooma text messaging, or scheduling tools), when required by law, or as needed to complete a job you asked us to do. We do not share your information for third-party marketing.

Cookies and third-party services

This site loads fonts from Google Fonts. Google may process technical data in connection with that service. We do not use the site to run advertising trackers.

Data retention

We keep customer and job information only as long as needed to provide service, keep business records, and meet legal requirements.

Your choices

You can choose not to submit the contact form. If you agreed to texts, reply STOP to any message to opt out. If you want us to update or delete other information you have given us, call 1-844-6RAPIDS and we will help as allowed by law and our recordkeeping needs.

Children

This website is intended for adults seeking plumbing services. We do not knowingly collect personal information from children.

Changes

We may update this policy from time to time. The effective date above will change when we do.

Contact us

Questions about this policy or your information can be directed to RapidsServe at 1-844-6RAPIDS (1-844-672-7437) or rapidsserve.com.